Etiquette

Cancellations

In order to best accommodate the needs of all our guests, we require a 24-hour notice for any cancellation you may need to make. If for any reason you do not show or cancel within the 24 hours, we reserve the right to charge 50% of the service scheduled.

Exsalonce Cancellation Policy allows every client to have one no show or appointment cancellation under 24 hour notice per calender year. After this has been used, we require a 50% deposit of the total service to make any future appointments. Less than 24 hour notice or a no show after the allotted one per year will result in a charge equal to 50% of the reserved service amount. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time.

As a courtesy, we confirm the date and time of your appointment 24- 48  hours prior.  If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.  You are always welcome to call and double check any appointments.

Booking

We require a 50% deposit for the following appointments:

- Facials 60 minute or longer
- Massages 60 minutes or longer
- Keratin Treatments
- Tony Odisho Hair Extensions

To receive the full Exsalonce experience, please plan on arriving 10 minutes prior to your service.

Spa

In order to receive the most of your spa experience, please arrive 15 minutes prior to your scheduled service so that we may have you fill-out the proper paperwork and get you settled in our Signature Spa Oasis.  If you are running late, it is to your discretion to reschedule as we cannot guarantee that can you receive the full time you are scheduled for. To schedule any massage or facial appointment, you must place a credit card on file. Your card will not be charged prior to your appointment. The only cause for charging your card would be for breach of cancellation policy, including No Show or After 24 Hours. This ensures that in these instances, the service provider will still get compensated for appointment. 

Child Safety

Children are only permitted in the salon or spa area when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We unfortunately do not have the facilities to care for children. Children are allowed to wait in our reception area if they are supervised by another adult. We love children, and we hope you understand we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our other guests. Your understanding is greatly appreciated!

Product Return

If you are unhappy with any retail purchase, please feel free to bring the product back in for Exsalonce salon credit. Products must be brought in for exchange within two weeks of purchase and guest receipt is required.

Late Arrival

If you are more than 15 minutes late from the start of your appointment, we reserve the right to reschedule your appointment for a later time or date so that we may give you the attention you deserve.

Payment Policy

We accept Visa, MasterCard, Discover, and Cash. We cannot except checks over $100 without management approval.  Gratuity is cash or check only. We are unable to accept tip on a credit card. In addition, Spa Finder gift cards are only applicable towards spa services. Thank you for understanding.

Parking

Please allow time for parking as we are located in a residential neighborhood along with many other businesses. Parking is free and permit free on certain streets.

Service Satisfaction

If you are unsatisfied with any services, we require you to notify us and schedule a correction service within 7 days. All guests are required to change into a smock during color services. Exsalonce is not responsible for any damage to your property.

• We reserve the right to refuse service.
• Prices are subject to change without notice.
• Our specials cannot be combined with any other offer.